Trouble Communicating With Your Ethernet Connected DI-720 or DI-730 EN-B

On This Page

Symptoms

Cause

Resolution

Verify that you’re installing the latest version of WinDaq

Verify that your Network Interface Card (NIC) has a static IP address

Disable any wireless connections

Verify Windows Firewall settings

Run the DATAQ IP Manager as an administrator

Make sure that your Ethernet cables are not more than 100 meters in length

Verify that your Ethernet cables are connected correctly

Reset your Network Interface Card (NIC)

Applies To

Symptoms

Upon installing WinDaq and running the DATAQ IP Manager, no instruments are found.

Your Network Interface Card is not listed in the “Select Network Adaptor” window.

An “Error binding UDP port 1234” error message

Cause

Could be the result of one or more of the following:

You’re running an older software installation

Your Network Interface Card (NIC) does not have a static IP address

A wireless router is attempting to assign you NIC an IP address

The IP Manager is not listed as an exception in Windows Firewall settings

You’re not running the DATAQ IP Manager as an administrator

You’re using Ethernet cables that exceed 100 meters

The instruments is not connected properly

The Network Interface Card is hung up

Resolution

To resolve these issues follow the steps below.

Verify that you’re installing the latest version of WinDaq

You can download the latest version of WinDaq for your DI-720/730-ENB at:

https://www.dataq.com/support/upgrades/record/g1lev3en.html

Verify that your Network Interface Card (NIC) has a static IP address

As outlined in the Installation Guide, verify that your NIC (TCP/IPv4) has a static IP address.

Disable any wireless connections

Make sure that any wireless connection are disabled (not just disconnected).

To do so, open the Windows Control Panel, choose ‘Network and Internet’ and select ‘Change Adaptor Settings’.

Right-click on the Wi-Fi connection and choose ‘Disable’

Verify Windows Firewall settings

Make sure that the DATAQ IP Manager is allowed through the Windows firewall, for both Private and Public networks.

To do so, open the Windows Control Panel, choose ‘System and Security’ and select ‘Allow an app through Windows Firewall’.

Select both the ‘Private’ and ‘Public’ checkboxes.

Run the DATAQ IP Manager as an administrator

Right-click on the ‘IP Manager’ shortcut and choose ‘Run as administrator’

Make sure that your Ethernet cables are not more than 100 meters in length

The Ethernet cable connecting your DI-720/730 EN-B to the PC and ones between synced units cannot exceed 100 meters in length.

Verify that your Ethernet cables are connected correctly

The “Toward PC” connection on the back of the first synced (unsynced) DI-720/730 EN-B should be connected to the Ethernet port of the PC or network. The “Toward PC” connection of the second synced unit should be connected to the “Expansion” connection of the first synced unit, the “Toward PC” connection on the third synced unit to the “Expansion” connection on the second synced unit, etc.

Reset your Network Interface Card (NIC)

To reset your Network Interface Card, open the Windows Control Panel, choose ‘Network and Internet’ and select ‘Change Adaptor Settings’.

Right-click on the network connection and choose ‘Disable’

With the connection disabled, right-click again and choose ‘Enable’

Applies to

All DI-720, DI-722 and DI-730 EN instruments, the DI-785, DI-788 and the DI-5001-E

Follow Us