Request an RMA for Returns, Calibration or Repairs

Returns

A customer may return a Product purchased from DATAQ for a refund or credit up to thirty (30) days from the delivery date. Submit a Support Ticket to request an RMA number for a return. Please include your original order number in the ticket information as well as the reason for the return.

Please Note: Returned items must be in good condition and in the original packaging with all included accessories for a full refund. Items must be returned within 30 days. View our Terms and Conditions for our Return Policy. The customer is responsible for shipping charges. Original order shipping charges are non-refundable.

Calibration

Re-calibration for specific models may be performed by ordering a calibration certificate online and sending your device to us. Learn More about Re-calibration.

Repairs

Submit a Support Ticket to request an RMA number for repairs. Please be as descriptive as possible. You must follow RMA procedures for all returns and repairs. There is a minimum charge of $150 for evaluation of any product shipped back for repairs unless that device is under warranty. Your device will not be accepted or evaluated without an RMA number. Devices sent to us without an RMA number or the RMA Instructions form will not be processed.

Please note: You have 30 days from date of invoice to raise any issues related to the recalibrations.