Help Us Troubleshoot by Creating a dashboard.log File

The majority of the time, technicians and engineers at DATAQ Instruments can resolve any communication issue that you may have with your contemporary DATAQ data logger (i.e. DI-1100, DI-2108, DI-4×08, etc.), in short order. Sometime, however, more advanced troubleshooting techniques are required. Creating a dashboard.log file, and forwarding that file to our support staff, provides us with in-depth information related to your setup, creating a roadmap to resolution.

How to Create a dashboard.log File

First, run the WinDaq Dashboard as an administrator.

To do so, right-click on the WinDaq Dashboard shortcut and choose ‘Run as administrator’.

To create the dashboard.log file, with the data logger connected to your PC, select ‘Create log file’ from the ‘Help’ pull-down menu (as shown below).

Next, close the WinDaq Dashboard, and run it again.

If you’re unable to communicate with the data logger (i.e. the logger does not appear in the WinDaq Dashboard), you can retrieve the dashboard.log file immediately. If the logger does appear in the WinDaq Dashboard, proceed as you normally would until the error occurs.

After the error or ‘No devices found’ message appears, retrieve the dashboard.log file from C:\Program Files (x86)\DATAQ Instruments\common.

Submit a Support Ticket

Submit a support ticket at https://help.dataq.com/portal/en/newticket and attach the dashboard.log file, along with a brief description of the problem.