DATAQ Online Ordering Frequently Asked Questions
The quickest and most efficient way to place an order is through our web site. If you have questions about our online order process, or shipping methods, please take a look at the list of Frequently Asked Questions below. If you have a question that you do not see listed, feel free to email Customer Support.
- How do I place an order in the DATAQ Online Store?
- How much will shipping cost?
- How do I know that my personal and credit card information will be safe?
- How will my order be shipped and how long will it take to ship?
- Where can I get my tracking number?
- What methods of payment are accepted?
- How can I get a confirmation for my order?
- Can I order online with a Purchase Order Number?
- How can I add special instructions to my order without having to call DATAQ?
- What is the DATAQ Return Policy?
- Who can I contact if there is a problem with my order?
- Can I get an Educational Discount in the store?
1. How do I place an order in the DATAQ Online Store?
- Find the products that you wish to purchase.
On each DATAQ product page there is an "Add to Cart" button that allows you to add the product you are looking at to your shopping basket. You may also specify the quantity in the provided textbox. When you click the Add to Cart button, you will be directed to the Basket screen to check the contents of your order. From the Basket Screen you can increase the quantity or remove products. If you would like to add more products to your basket, click the Continue Shopping button.
- Check the contents of your order.
You may check your basket contents at any time by clicking on the "View Cart" button wherever you see it on the web site or by clicking on the shopping cart icon in the top, right-hand corner of each page on the web site.
When you are done adding products to your shopping cart click on the "Proceed to Checkout" button to begin the checkout process.
- Complete the Checkout Process.
Next you will fill in your Shipping and Billing information. Click on the "Continue with Order" button when each section is complete. When completed, your order will be automatically emailed to the email address you provided (if you entered your email address incorrectly you will not receive an invoice). You are now done placing your order!
2. How much will shipping cost?
Shipping rates can be determined online through the online shopping cart after you have added all your items to it.
3. How do I know that my personal and credit card information will be safe?
Placing your order online is the best way to ensure your personal information is protected. You can verify that our site is secure by clicking on the GeoTrust logo. When you place your order online, it is processed directly through PayPal, so no one will have access to your account information.
4. How will my order be shipped and how long will it take to ship?
Your order will be shipped UPS unless otherwise specified. You can select between UPS Ground, 2nd Day Air, and Overnight when you place your order. Orders placed outside the United States may have other shipping options available to them.
When you order one of our starter kits online before 3 PM Eastern Time it is fast-tracked to ship that same day (unless indicated otherwise on our website). Same day delivery is for Continental US orders only and does not apply to orders that include DI-5B or DI-8B modules. All other products normally ship within one week. You will be notified if your product is out of stock or delayed.
5. Where can I get my tracking number?
When you order one of our starter kits, an Invoice with a tracking number will be emailed to the billing address email provided when your order ships out. For all other products, a tracking number will be emailed to you from UPS when your order ships. If you need your tracking number or a separate invoice, contact Customer Support.
6. What methods of payment are accepted?
For Domestic orders we accept Visa, MasterCard, Discover and American Express credit cards. PayPal is also accepted, and when you choose the PayPal option you will be sent directly to the PayPal website to make your payment during the checkout process. For International orders we accept PayPal or direct deposit only.
7. How can I get a confirmation for my order?
When you place an order in the DATAQ Online Store you will instantly receive an email confirmation when the checkout process is complete. The DATAQ Order Number on the confirmation is the best way to reference your order if you need help.
8. Can I order online with a Purchase Order Number?
Yes. In order to order online using a Purchase Order Number for payment, you must first create a customer account and then be approved by DATAQ. The approval process is quick and easy, click here to learn more.
9. How can I add special instructions to my order without having to call DATAQ?
During the checkout process there is a place to enter any special instructions you have regarding your order. This is a good place to enter a Purchase Order Reference or any other notes that you would like us to be aware of when we ship your order.
10. What is the DATAQ Return Policy?
DATAQ Instruments offers a 30-day money back guarantee on our data acquisition products. Buy it, use it, and be completely satisfied with it, or return the product for a refund of the purchase price. Refer to our Terms and Conditions for complete details.
Products excluded from this policy are:
11. Who can I contact if there is a problem with my order?
If you have any trouble with the ordering process, or you have a question about the status of your order, please feel free to email Customer Support or call us at 330-668-1444 Monday - Friday, 8am - 5pm EST. We appreciate your business.
12. Can I get an Educational Discount in the store?
Yes, to learn about and apply for available Educational Discounts, click here.